Sales & Customer Success Executive

About Mirantly

Immigration is one of the most consequential things a person can do. Right now, navigating it means choosing between 8,000 pages of government rules, lawyers charging $5K-$12K, or forum advice that might get you deported.

Mirantly is changing that. We're building an AI-powered platform that gives people clarity on their immigration pathway and walks them through every step, starting with Canada and expanding globally. We're early-stage, moving fast, and building something that genuinely matters to millions of people.

About the role

We're hiring a Sales & Customer Success Executive to help turn interest in Mirantly into active, successful customers.

You will speak directly with new users, understand what brought them to Mirantly, help them use the platform, collect feedback and convert qualified users into paid customers.

WHY THIS ROLE EXISTS

People navigating Canadian immigration often have urgent questions but do not know where to begin or what information they can trust.

Mirantly helps users explore possible pathways, organize their next steps and connect with verified professionals when they need expert support.

As we grow, we need someone who can build relationships with users beyond the app. This role connects customer support, user research and sales. You will help us understand why people sign up, where they get stuck and what helps them become paying customers.

WHAT YOU'LL OWN

You will own the relationship with users from their first interaction with Mirantly through onboarding, follow-up and paid conversion.

You will work closely with the founder, marketing and product teams to improve how we attract, support and convert users.

This is a hands-on role. You will be expected to make calls, follow up consistently, manage a pipeline and work toward clear customer and revenue targets.

This role provides product guidance and customer support. It does not provide immigration or legal advice.

What you'll work on

• Call new users who sign up for Mirantly.
• Conduct structured user surveys and feedback interviews.
• Understand each user's needs, questions and reasons for signing up.
• Help users understand how to use Mirantly and where to find relevant features.
• Follow up with free users and convert qualified users to the appropriate paid plan.
• Make outbound cold calls to potential customers and qualified leads.
• Respond to customer questions through phone, email and other support channels.
• Manage leads, conversations and follow-ups in our customer relationship management system.
• Work toward weekly and monthly targets for calls, completed surveys, customer conversations, paid upgrades and booked meetings.
• Identify objections and reasons users are not upgrading.
• Share customer insights with the product and marketing teams.
• Help improve sales scripts, onboarding messages and customer support processes.
• Escalate technical, payment or account issues to the appropriate team member.

What we're looking for

We know great people rarely check every box. If you have most of this and care about the problem, we want to hear from you.

• You have at least 2 years of professional experience in inside sales, customer success, account management or a customer support role with sales responsibilities.
• You have direct experience making outbound calls and cold calls.
• You have been responsible for measurable sales, conversion or revenue targets.
• You have experience converting leads, trial users or free users into paying customers.
• You can handle objections, ask effective questions and follow up without losing momentum.
• You communicate clearly and confidently in spoken and written English.
• You are comfortable speaking with people from different cultures and backgrounds.
• You can organize and manage a large number of customer conversations and follow-ups.
• You can work independently and remain accountable in a remote environment.
• You have experience working with customers in Canada or the United States.
• Candidates based in Canada are preferred. Candidates outside Canada should have professional experience with the Canadian or United States market and be able to work with sufficient overlap during Canadian business hours.
• Bonus: Experience selling a subscription, software or mobile application.
• Bonus: Experience in business-to-consumer sales.
• Bonus: Experience working at an early-stage company.
• Bonus: Familiarity with customer relationship management and customer support tools.
• Bonus: Experience conducting customer interviews or structured surveys.
• Bonus: Ability to communicate in French or another language commonly spoken by newcomers to Canada.

What working here looks like

• The flexibility to work remotely
• Commission/KPI based pay
• Clear performance expectations, regular feedback and recognition for strong results.
• Direct support and guidance from the founder and leadership team.
• The opportunity to develop your experience across sales, customer success and user research.
• Meaningful work helping people make more informed decisions about their future in Canada.