Terms of Service

1. What Mirantly Is and What It Is Not

1.1 Information and tools, not legal advice. Mirantly is a technology platform that provides information, educational content, and software tools to help you understand immigration pathways and organize your own process. The Services include features such as eligibility exploration, document organization, action-plan and milestone tracking, and scenario simulation.

1.2 Not regulated immigration advice or representation. Mirantly is not a law firm, is not an immigration consultancy, and does not provide legal advice or immigration advice or representation within the meaning of the Immigration and Refugee Protection Act (Canada) or the College of Immigration and Citizenship Consultants Act (Canada). Information provided through the Services is general in nature and is not a substitute for advice from an authorized representative, such as a Regulated Canadian Immigration Consultant ("RCIC") or a licensed lawyer, retained to advise on your specific situation. You should not rely on the Services as your sole source of guidance for any immigration decision.

1.3 No guarantee of outcomes. We do not promise, guarantee, or warrant any immigration result, approval, status, permit, score, or outcome. Immigration decisions are made solely by the relevant government authorities, including Immigration, Refugees and Citizenship Canada ("IRCC") and provincial bodies, applying their own rules and discretion. Eligibility assessments, scores, simulations, and recommendations produced by the Services are estimates and informational outputs only.

1.4 No government affiliation. Mirantly is not affiliated with, endorsed by, or acting on behalf of IRCC, the Government of Canada, any provincial or territorial government, or any other immigration authority.

1.5 Information changes. Immigration rules and program requirements change frequently. While we work to keep our information current, we do not warrant that any information is complete, accurate, or up to date at the time you rely on it. You are responsible for verifying information against official sources, including the IRCC website at canada.ca and the websites of the relevant provincial or territorial authorities.

2. Eligibility to Use the Services

2.1 You must be at least 18 years of age to create an account and use the Services.

2.2 Where a person under 18 is the subject of an immigration journey, a parent or legal guardian who is at least 18 may hold and manage the account on that person's behalf. The account holder is responsible for all activity on the account and for the accuracy of the information submitted.

2.3 You must provide accurate, current, and complete information when registering, and keep it updated.

2.4 You may not use the Services if you are barred from doing so under the laws of your jurisdiction or any jurisdiction from which you access them.

2.5 You represent that you are not located in, and are not a national or resident of, a country subject to a Government of Canada or United States embargo, and that you are not on any Canadian or United States list of prohibited or restricted parties.

3. Accounts and Security

3.1 You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

3.2 You agree to notify us promptly at security@mirantly.com if you suspect unauthorized access to your account.

3.3 You may not share your account, sell access to it, or allow another person to use it, except as permitted under Section 2.2.

3.4 We may suspend or terminate accounts as described in Section 15.

4. Acceptable Use

You agree not to:

• upload or submit information that you know to be false, forged, or fraudulent, or that you do not have the right to submit;
• upload another person's identity documents or personal information without their authority, except where you are a parent or legal guardian acting under Section 2.2;
• use the Services to give immigration advice to others, or to hold yourself out as an authorized representative, unless you are properly licensed to do so;
• attempt to reverse engineer, decompile, scrape, or extract the underlying models, data, or source code of the Services;
• use automated systems to access the Services in a way that exceeds normal human use or that places unreasonable load on our infrastructure;
• introduce malware, attempt to gain unauthorized access to any system, or interfere with the operation of the Services;
• resell, sublicense, or commercially redistribute the Services or their outputs without our written permission; or
• use the Services for any unlawful purpose, or in a way that infringes the rights of others.

We may investigate and take action, including suspension or termination, where we reasonably believe this section has been breached.

5. Your Content and Documents

5.1 You keep ownership. You retain all rights in the documents, files, answers, and other content you submit to the Services ("Your Content"). We do not claim ownership of Your Content.

5.2 Licence to operate the Services. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, and display Your Content solely as needed to provide the Services to you, to maintain security, to comply with law, and to carry out actions you have asked us to take, such as sharing a document with a professional you have chosen to engage. This licence ends when Your Content is deleted, subject to the retention periods in our Privacy Policy.

5.3 No training of general-purpose models. We do not use Your Content to train general-purpose artificial intelligence models, and our AI processing vendors are contractually prohibited from doing so. See Section 7 and our Privacy Policy.

5.4 Your responsibility. You are responsible for the accuracy, legality, and completeness of Your Content, and for having the right to submit it.

6. Our Intellectual Property

6.1 The Services, including the software, interfaces, text, graphics, the Mirantly name and logo, MoveJourney, Eligibility Explorer, What-If Simulator, and all related intellectual property, are owned by Mirantly or our licensors and are protected by Canadian and international law.

6.2 Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own immigration journey or that of a person for whom you hold an account under Section 2.2. Where you access the Services through a mobile application, this licence permits use on devices that you own or control, as permitted by the applicable app store's terms.

6.3 You may not use our trademarks, branding, or content without our prior written permission, except as permitted by law.

6.4 Feedback. If you send us suggestions or feedback about the Services, we may use them without obligation or compensation to you.

7. AI-Generated Content

7.1 Certain features use artificial intelligence and automated systems to generate information, assessments, scores, document lists, and suggestions based on the information you provide.

7.2 AI-generated outputs may contain errors, omissions, or outdated information, and may not reflect your full circumstances. Outputs are informational only and are not advice. You should independently verify any output before relying on it, and should consult an authorized representative for decisions about your specific situation.

7.3 Score estimates. Where the Services produce a Comprehensive Ranking System score, a program eligibility indication, or a simulated scenario result, that output is an estimate generated by our systems. It is not an official government assessment. Before you act on a score or an eligibility result, confirm it against IRCC's own published tools and criteria.

7.4 You are responsible for the accuracy of the information you provide. The quality of any output depends on the accuracy and completeness of your inputs.

7.5 Automated processing. Some outputs are produced without human review. You may ask us about the reasoning behind an automated result, and you may ask for a human to review it, by writing to privacy@mirantly.com. See our Privacy Policy for more detail on automated decision-making.

8. The Expert Marketplace

This section applies where marketplace features are available to you.

8.1 Independent professionals. The Services may allow you to connect with independent, third-party immigration professionals, including RCICs ("Experts"), for paid engagements. Experts are not employees, agents, or partners of Mirantly. They are independent professionals responsible for their own services, advice, conduct, licensing, and compliance.

8.2 Mirantly's role. Mirantly provides the technology platform that facilitates introductions and, where applicable, payment processing between you and an Expert. Mirantly is not a party to any engagement, advice, or agreement between you and an Expert, and does not supervise, direct, or take responsibility for the professional services an Expert provides.

8.3 Expert verification. Where we describe an Expert as "verified," this means that at onboarding we confirmed their registration status on the public register maintained by the College of Immigration and Citizenship Consultants, or the equivalent register for their profession, and that we re-check that status periodically and when circumstances warrant. Verification does not constitute an endorsement, a guarantee of quality, or a guarantee that an Expert is suitable for your needs. You are responsible for assessing whether an Expert is appropriate for you, and you can confirm any consultant's status yourself on the College's public register.

8.4 Your relationship with Experts. Any professional relationship you enter into with an Expert is between you and that Expert. We are not responsible for the acts, omissions, advice, or services of any Expert, and any dispute regarding an Expert's services is between you and the Expert.

8.5 Information sharing. When you engage an Expert, you direct us to share the documents and case information needed for that engagement. You control what is shared and can withdraw access, though an Expert may retain records as required by their own professional obligations.

9. Subscriptions, Fees, and Billing

9.1 Plans. We offer a free plan and paid subscription plans. Current consumer pricing is Plus at $49.99 per month and Pro at $89.99 per month. Professional accounts for immigration consultants are $99 per month. Current pricing and plan features are described at https://www.mirantly.com/pricing and may change as described in Section 9.7. All prices are in Canadian dollars unless stated otherwise at the point of purchase, and are exclusive of applicable taxes unless stated otherwise.

9.2 We do not currently offer a free trial. Our free plan is available without payment and without a time limit. If we introduce a trial in future, we will tell you its length and what happens when it ends before you start it.

9.3 Purchases through app stores. Consumer subscriptions purchased in our mobile applications are processed as in-app purchases by the Apple App Store or Google Play. Where this applies:

• your subscription is billed to the payment method on file with that store, not by Mirantly directly;
• your subscription renews automatically for the same period at the then-current rate unless you turn off auto-renewal at least 24 hours before the end of the current period;
• your account is charged for renewal within 24 hours before the end of the current period;
• you manage and cancel your subscription in your Apple Account or Google Play account settings, not in the Mirantly app;
• deleting the Mirantly app does not cancel your subscription; and
• refunds are handled by the applicable store under its own policies. See our Refund Policy.

9.4 Other payments. Payments made outside the app stores, including professional accounts and marketplace engagements where available, are processed by Stripe. Our subscription entitlements are managed using RevenueCat. Your purchase may also be subject to the terms of those providers and of the applicable app store.

9.5 Auto-renewal generally. Subscriptions automatically renew at the end of each billing period at the then-current rate unless cancelled before the renewal date. By subscribing, you authorize us, or the applicable processor or app store, to charge your payment method on a recurring basis.

9.6 Cancellation. You may cancel at any time. Cancellation stops future renewals. It does not retroactively refund a period that has already begun, and you keep access to paid features until the end of the period you have already paid for.

9.7 Changes to pricing. We may change our prices or plan features. For existing subscribers, we will give at least 30 days' notice before a price change takes effect for their plan, and the change will apply from the start of the next billing period after the notice period ends. If you do not accept a price change, you may cancel before it takes effect.

9.8 Failed payments. If a payment fails, we may retry it and may suspend access to paid features until payment succeeds.

9.9 Taxes. You are responsible for any taxes that apply to your purchase, other than taxes on our income.

10. Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms. Where a purchase was made through the Apple App Store or Google Play, that store's refund policy applies and we cannot process the refund directly.

11. Third-Party Services and Links

11.1 The Services may link to government websites, third-party tools, or other external resources. We do not control those sites and are not responsible for their content, accuracy, availability, or practices. A link is not an endorsement.

11.2 Where you use a third-party service through the Services, that provider's terms and privacy practices apply to your use of it.

12. Privacy

Our handling of personal information is described in our Privacy Policy. By using the Services, you acknowledge that we collect and process personal information as set out in that policy.

13. Disclaimers

13.1 To the maximum extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation.

13.2 We do not warrant that the Services will meet your requirements, that outputs will be accurate or complete, or that any defect will be corrected.

13.3 Our Disclaimer sets out further limits on the information and tools we provide, and forms part of these Terms.

13.4 Nothing in this section limits any warranty, condition, or right that cannot be excluded or limited under applicable consumer protection law, including the Business Practices and Consumer Protection Act (British Columbia) and the Consumer Protection Act (Quebec).

14. Limitation of Liability

14.1 To the maximum extent permitted by law, Mirantly, its directors, officers, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, opportunity, or immigration status, arising out of or relating to your use of or inability to use the Services, whether based in contract, tort, statute, or otherwise, and whether or not we were advised of the possibility of such damages.

14.2 To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of one hundred Canadian dollars ($100 CAD) or the total amount you paid us in the twelve months immediately before the event giving rise to the claim.

14.3 We are not liable for the acts, omissions, advice, or services of any Expert, of any government authority, or of any third-party provider.

14.4 Nothing in this section excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law. Nothing in this section limits your rights under applicable consumer protection legislation.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Mirantly and its directors, officers, employees, and contractors from any claim, demand, loss, liability, or expense, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the Services, your violation of any law, or your infringement of the rights of any third party. This does not apply to the extent the claim arises from our own negligence or wrongful act.

16. Suspension and Termination

16.1 By you. You may stop using the Services and close your account at any time from your account settings, or by writing to support@mirantly.com.

16.2 By us. We may suspend or terminate your access, with or without notice, if we reasonably believe you have breached these Terms, if your account presents a security or legal risk, if required by law, or if we discontinue the Services.

16.3 Effect. On termination, your right to use the Services ends. Sections 1, 5.1, 6, 13, 14, 15, 16.3, 18, and 19 survive termination. Your data is retained and deleted in accordance with our Privacy Policy.

16.4 Discontinuation. If we discontinue a paid Service entirely, we will give reasonable notice and refund the unused portion of any prepaid period.

17. Changes to the Services and to These Terms

17.1 We may add, change, or remove features of the Services at any time. Where a change materially reduces the functionality of a paid plan, we will give reasonable notice.

17.2 We may update these Terms. If we make a material change, we will update the effective date above and give notice through the Services, by email, or both, at least 14 days before the change takes effect where practicable.

17.3 Continued use of the Services after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Services and close your account.

18. Governing Law and Disputes

18.1 These Terms and any dispute arising out of them or the Services are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in it, without regard to conflict of laws rules.

18.2 You and Mirantly agree to the exclusive jurisdiction of the courts of British Columbia, sitting in Vancouver, for any dispute, subject to Section 18.3.

18.3 Nothing in this section prevents you from bringing a claim in the courts or before the consumer tribunal of the province or territory where you reside, where applicable law gives you that right. Consumers in Quebec retain the right to bring proceedings in Quebec.

18.4 Try us first. Before starting formal proceedings, please write to legal@mirantly.com describing the issue. Most problems are resolved faster this way.

19. Apple and Google

This section applies where you access the Services through an application obtained from the Apple App Store or Google Play.

19.1 These Terms are between you and Mirantly only, not with Apple Inc. or Google LLC. Mirantly, not Apple or Google, is solely responsible for the Services and their content.

19.2 Apple and Google have no obligation to provide any maintenance or support for the application.

19.3 In the event the application fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the application to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the application.

19.4 Mirantly, not Apple or Google, is responsible for addressing any claim relating to the application, including product liability claims, claims that the application fails to conform to any legal or regulatory requirement, and claims arising under consumer protection or similar legislation.

19.5 Mirantly, not Apple or Google, is responsible for the investigation, defence, settlement, and discharge of any third-party claim that the application infringes that third party's intellectual property rights.

19.6 You must comply with any applicable third-party terms of agreement when using the application.

19.7 Apple and its subsidiaries, and Google and its affiliates, are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you as third-party beneficiaries.

20. General

20.1 Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Disclaimer, and Refund Policy, form the entire agreement between you and Mirantly regarding the Services, and replace any prior agreement on the same subject.

20.2 Severability. If any provision is found unenforceable, the rest remains in effect and the unenforceable provision is modified to the minimum extent necessary to make it enforceable.

20.3 No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.

20.4 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, financing, reorganization, or sale of assets, on notice to you.

20.5 Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control.

20.6 Notices. We may give notice by email to the address on your account, by posting in the Services, or by both. You may give notice to us at legal@mirantly.com or at the registered office address above.

20.7 Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Mirantly.

20.8 Language. These Terms are published in English. Where we publish a translation, the English version governs in the event of a conflict, except where applicable law requires otherwise.

21. Contact

Mirantly Technologies Inc. 1892 Starling Drive Tsawwassen, British Columbia V4M 0C7 Canada

• General questions: support@mirantly.com
• Legal and these Terms: legal@mirantly.com
• Privacy: privacy@mirantly.com
• Security: security@mirantly.com